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Post by MRW1215 on Jun 29, 2011 17:27:12 GMT -5
Going on my third day in a row without home Internet. Called ATT (my internet provider), and they said it could be a week until they get around to fixing it... Thank god I have a smart phone, but it'd be nice to be able to use my computer again...
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Post by motosada on Jun 29, 2011 20:06:18 GMT -5
I hear ya. Ours just went out, too, so that's awesome.
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Post by MRW1215 on Jun 30, 2011 14:19:12 GMT -5
FINALLY got my Internet back.
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Post by MRW1215 on Dec 28, 2011 9:17:14 GMT -5
So, I'm pretty steamed at Verizon right now. I had been putting some money aside to buy the Galaxy Nexus off contract, and I was finally able to order one a little over a week ago. Got it last week, and the phone itself is awesome. The other day, though, I noticed that there's a large crack underneath the screen. It's strange, because there's nothing on the surface at all, and you can almost never see the crack unless it's at the right angle, with the right lighting. I figure, since I'm still within the return period, I can just swap it out for a new one, and be on my merry way. I take it to the first Verizon store near me, and the guy calls a number (since it was an online order). He's told to send me to a larger Verizon location, where they'd swap it out for me. He, himself, looked at the phone, and agreed that it was definitely not something I caused to the phone, as he said if it were something I did, there'd be a crack on the surface. I went to the next Verizon store, and told them the same story, and they took a look at my phone. The girl went in the back to consult with whoever, and came back saying that they had to deny an exchange, because the crack doesn't currently affect the usability of the phone... Which, while true, the concern is that it could eventually worsen, and then cause problems for me. What if, say, six months from now, when I'm well out of the return period, it does get worse? Then Verizon would probably just tell me to fuck off, anyway, right? I asked her if I could just return it, pay the $35 restocking fee, and then rebuy a new one. She said I could, but that Verizon would examine my old phone, and could determine I caused damage to it, and then charge me ANOTHER $650. I was dumbfounded. How does that make any sense? I already paid $650 for the phone, why should I pay it again for something that isn't my fault? So, I hung on to my cracked phone, and fired off an e- l to Verizon's online customer service, asking about an exchange. All they did was send me instructions on how to get a refund, so I sent a reply, again, making it clear that I just want an exchange. Still waiting to hear back from them. @_@
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Post by Deibu-sama on Dec 28, 2011 10:47:50 GMT -5
I'd've given her a four finger salute and called her a wanker.
Doing that solves everything.
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Post by motosada on Dec 28, 2011 12:51:00 GMT -5
Man... $650?
Go back to that first store, find the guy that helped you, and tell him what happened. He'd probably be just as dumbfounded, but'd hopefully put in an order for you so you can get the exchange.
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Post by MRW1215 on Dec 28, 2011 15:26:24 GMT -5
I just got another e- l from Verizon in response to doing an exchange, and they simply told me that any Verizon store will be able to swap out the phone for me. So, I go to the store, they refuse to swap it, then I write Verizon, and they tell me to take it to a store to swap it out. @_@
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Post by motosada on Dec 29, 2011 0:46:07 GMT -5
Doncha love it?
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Post by MRW1215 on Dec 30, 2011 11:04:36 GMT -5
So, I'm *hoping* I got my issues with Verizon sorted out, but I'm still very much on edge, because I'm not quite out of the clear from being charged twice. I don't know how long it'll take before I know for sure, which makes me even more anxious... v_v
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Post by motosada on Dec 30, 2011 14:12:38 GMT -5
How would you not know if you got charged twice? Like, wouldn't they tell you right then and there, "Oh, by the way, your bill is gonna be $800 cuz we decided to make you pay twice for your new phone! Thank you for being a Verizon customer!"? That seems the decent thing to do.
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Post by MRW1215 on Dec 30, 2011 16:40:48 GMT -5
Well, because the whole thing was basically done online and by phone, rather than in person. Someone at a Verizon store told me that if Verizon examines it and determines it was my fault, I get charged for it again. I called customer service, and they basically set me up to send in my old one and have a new one sent out. I'd hope they'd at least alert me before charging me twice, but who knows? The whole thing just seems really shitty...
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Post by motosada on Dec 30, 2011 17:17:01 GMT -5
That does seem exactly really shitty. What kinda gyp joint, bass-ackwards, mom 'n pop shop operation are those fucktards running?
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Post by MRW1215 on Feb 25, 2012 20:39:39 GMT -5
My dog died today... :/
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Post by motosada on Feb 25, 2012 21:07:57 GMT -5
That sucks, man. Was it at least peaceful?
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Post by MRW1215 on Feb 25, 2012 21:14:31 GMT -5
I dunno... I kinda knew it was coming over the last couple of days, because he basically started shutting down. By the time last night came around, it seemed like he couldn't even move anything but his head. He would cry when left alone, but would settle down when someone was with him. I couldn't sleep last night because I could hear him crying in the other room, so I stayed up the whole night with him, just petting him and talking to him, trying to calm him down and relax him.
I had to go to work in the afternoon, today, and apparently, he passed while I was gone. Honestly, I don't know if he was "suffering", or if he was just scared of what was happening to him. He always seemed like a "fighter", so I'd like to think he just didn't want to let go.
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